Student Complaints and Appeals

Student feedback is vital for the improvement of Florida State University. FSU offers various processes for student complaints and appeals. Students have the option to resolve conflicts informally, such as through direct contact with those involved. However, students also have the right to initiate a formal complaint process, which typically recommends trying to resolve the issue at the source of the conflict first. Ultimately, students have the autonomy to choose whether to attempt to resolve a conflict formally or informally.

Student Ombuds Office

At Florida State University, student success is a top priority. The Student Ombuds Office will support students at any point during their FSU experience. The staff serves as an impartial, informal, independent, and confidential resource for any undergraduate or graduate student with University-related concerns. The Student Ombuds Office is dedicated to helping students find a path forward.

The Student Ombuds can offer advice, discuss options, answer questions, and explain FSU policies. Please note that the Student Ombuds Office does not handle formal complaints and cannot accept legal notices for FSU. Additionally, communication with the Student Ombuds Office does not constitute official notice to the University.

For assistance, please reach out to the Student Ombuds Office.

Grant Escue, J.D.

Student Ombuds Office
Westcott Building, Suite 407
studentombuds@fsu.edu
Appointments are encouraged.

The following table provides information about written academic, non-academic, and other student complaints that result in a formal grievance process. For each grievance type, the responsible unit will aggregate and submit the written student complaints and their analysis of them to the Office of the Provost, consistent with university policy.